Returns & Privacy
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [Carpstars1@gmail.com] with details of the product and the defect. You can send the item you consider defective to:
[The Address on your Packing slip]
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We do not store any financial information and hold your contact details in accordance with the Information Commissioner’s legislation of the United Kingdom.
We will only contact you for marketing purposes if, you sign up to one of our subscription services, however, we reserve the right to contact you where the situation implies we must do so i.e. missing order etc.
Please remember: Our aim is your 100% satisfaction. If you have any queries about your order, or you feel that we can somehow improve our overall service, please e-mail us at
With your valued feedback we want to continually improve our overall service, maintaining the very high level of customer satisfaction we have worked so hard to achieve.